Iridium Privacy Policy

Our Commitment to Privacy

Iridium Satellite LLC (“Iridium,” “we,” or “us”) understands that privacy is important to you and values your trust. This privacy policy (“Privacy Policy”) explains how we handle and protect your Personal Information, such as your name, address, email address, telephone number, job title, job industry, company/organization name, and any other information you provide or any other non-public information that we associate with your contact information and that can identify you as an individual.

Specifically, this Privacy Policy explains how we collect, use, share, and otherwise generally process Personal Information in connection with:

  • Your use of this website or any of the Iridium Apps (the “Site”). Most areas of the Site are intended for consumers. Two areas of the Site – Iridium for Partners and Iridium Global Maritime Distress Safety System (GMDSS) – are areas restricted to use by our Service Providers and other third parties that provide services to us. This Privacy Policy describes Iridium’s collection, use and disclosure of Personal Information in both the consumer areas of the Site and within Iridium for Partners and Iridium GMDSS.
  • Your use of our voice and/or data services, including but not limited to Global Maritime Distress and Safety System (“GMDSS”) services, Iridium Certus®, and Iridium CloudConnect (the “Services”). Iridium operates under a wholesale model, meaning that customers subscribe to our Services through one of our service providers or value-added resellers (“Iridium Service Providers”).  Iridium Service Providers are under contract with Iridium to provide our Services.  Additional information on the processing of your Personal Information may be available directly from your Iridium Service Provider.

This Notice applies to (1) users of the Site and (2) customers who subscribe to our Services who are anywhere in the world, except in the European Economic Area (“EEA”). If you are a customer who subscribes to our Services and are from the EEA, please refer to our Iridium Service Provider GDPR Privacy Notice, which supplements this Privacy Policy.

Your use of the Site or Services indicates your acceptance of the terms of this Privacy Policy. Notices that supplement this Privacy Policy prevail in case of conflict with this Privacy Policy.

THE SITE AND SERVICES ARE PROVIDED FROM THE UNITED STATES AND OTHER LOCATIONS. IF YOU ARE A USER ACCESSING THE SITE OR SERVICES, PLEASE BE ADVISED THAT THROUGH YOUR CONTINUED USE OF THE SITE OR SERVICES, WHICH ARE GOVERNED BY UNITED STATES LAW AND THE APPLICABLE LAW OF OTHER JURISDICTIONS, THIS PRIVACY POLICY, AND OUR TERMS OF SERVICE, YOU ARE TRANSFERRING YOUR PERSONAL INFORMATION TO THE UNITED STATES AND OTHER LOCATIONS, AND YOU CONSENT TO THAT TRANSFER. ADDITIONALLY, YOU UNDERSTAND THAT YOUR PERSONAL INFORMATION MAY BE PROCESSED IN COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING PERSONAL INFORMATION MAY BE DIFFERENT OR LESS STRINGENT THAN IN YOUR HOME JURISDICTION.

Children’s Information
This Site and our Services are intended for adult use only. We do not direct any part of our Site to children less than 18 years old and children are not eligible to use our Services.  Nor do we knowingly collect Personal Information from children. By using this Site or our Services, you represent and warrant to Iridium that you are at least 18 years of age.

The Personal Information We Collect

Our Site
In the consumer areas of the Site, we collect Personal Information when you knowingly provide it to us. In order to use, access, or receive certain services provided though this Site, you may be required to complete the applicable registration form accessible on the Site. For example, to receive a newsletter or press release, you must register and provide your name, email address, job title, job industry, and company/organization name. To send a satellite message using our Services, you will be required to register and provide the number to which you are sending the message, your email address and a message. To inquire about products, technical support, and customer service or sales support, you will be required to provide your name and email address, and your mailing address if desired. In addition, we collect Personal Information when you participate in surveys and/or sweepstakes, or when you correspond with us. When you contact us to inquire about certain products or to learn more about becoming a partner, you must provide your name, company name, job title, email address, phone number, the product or solutions you are interested in and the Iridium Service Provider with which you are affiliated, if applicable.

To gain access to Iridium for Partners, you will be required to register and provide certain Personal Information, including your name, email address, username and password, mailing address, phone number and extension, citizenship, job title and the Iridium Service Provider. In order to expedite your registration, and for verification purposes, it is possible that we may obtain certain Personal Information about you from the Iridium Service Provider, such as your name, email address, mailing address, phone number and extension, job title, and/or citizenship. Iridium collects the information you provide via Iridium for Partners, including information you provide on behalf of an Iridium Service Provider.

To gain access to Iridium GMDSS, you will be required to register and provide certain Personal Information, including your name and citizenship, and business information, such as email address, mailing address, phone number and extension, job title, and the name of the company, organization or governmental entity on behalf of which you are registering. If you are an Iridium Service Provider, you will also be required to provide certain Personal Information, including name, business email address, and phone number and extension, among other Personal Information.

When you use our online store, you will be required to provide your name, mailing address, phone number and credit card information.

Iridium is engaged on social media platforms, and you may voluntarily choose to access these platforms or otherwise follow our activities online. We will only collect the information that you voluntarily provide to us on these platforms, and such information is generally limited to names, online identifiers, email addresses, and other contact information. Please do not post any sensitive Personal Information, or other information that is considered private, on our publicly available social media platforms. Some of our social media platforms use cookie data and automated tracking tools in accordance with this Privacy Policy and our Cookie Policy.

When you use the Site, we may also collect other information, such as your Internet protocol address, browser type, operating system and host domain. We may also use cookies or similar technology and navigational data like Uniform Resource Locators (URLs) to automatically gather statistical data that helps us improve our Site and deliver a better and more personalized service. For example, we may collect the date and time of access to the Site, the areas or pages of the Site that you visit, frequency and amount of time you spend viewing the Site, and other communication data.

As further described in our Cookie Policy, Iridium uses cookies and other similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on or across different Services and devices. We also allow third parties to use cookies as described in our Cookie Policy. You can control cookies through your browser settings and other tools. For more information on the cookies we collect and how to disable them, please visit our Cookie Policy.

Our Services
Iridium will collect Personal Information of customers for business purposes in order to perform and provide Services as contractually agreed with the Iridium Service Provider.  Such Personal Information may relate to unique devices from which (or to which) electronic communications are sent (or received) (e.g., Internet Protocol (“IP“) address, Media Access Control (“MAC“) address, Subscriber Identity Module (“SIM“), International Mobile Equipment Identity (“IMEI“) number, Mobile Station International Subscriber Directory Number (“MSISDN”), Serial Number, Unique Device Identifier (“UDID”)).  We also collect data processed in an electronic communications network for the purposes of transmitting, distributing, or exchanging electronic communications content, such as data used to trace and identify the source and destination of a communication, data on the location of the device generated in the context of providing electronic communications services, and the date, time, duration, and type of communication.  We also collect information used to bill for Iridium Services.

In connection with the Iridium Global Maritime Distress and Safety System (“GMDSS”) Services, such personal information relates to vessels’ unique devices from which (or to which) electronic communications are sent (or received). For example, information such as Vessel Name, International Maritime Organization (“IMO”) number, Maritime Mobile Service Identity (“MMSI”), Call Sign, Fleet Name, Nation Flag, Vessel Type, SP Owner, Vessel information, Tonnage, Year of build, Port of Registry, Capacity of People, and Provider Reference (SP Ticket Number), in connection with an Emergency Contact comprised of identifiers, such as a name, and email, and other categories of personal information, such us a phone number.

We may also collect personal identifiers (e.g., name, e-mail address or Internet protocol address), or other categories of Personal Information, such as for example your phone number, through any of our Iridium Service Providers, under a legitimate interest basis for business purposes, such as to provide you the Service, when you buy one of our Services through them.

Other
There may be other times that you provide Iridium with Personal Information about yourself or others. For example, if you communicate with Iridium’s helpline or a sales representative, you may provide your Personal Information, such as contact data (e.g., name, address, telephone, email) and other Personal Information related to your communication. We will collect the Personal Information that we think is reasonably necessary for your request or that is otherwise related to your communication. As another example, we may also collect Personal Information, including photos and/or videos, for marketing and other business purposes.  We will collect and retain such information in accordance with the purposes you provided it and with our legitimate business interests.

The Ways We Use Personal Information
We use Personal Information that you submit to us for a variety of business purposes when it is reasonably necessary and proportionate to achieve the operational purpose for which the Personal Information was collected or processed or compatible with the context in which the Personal Information was collected. For example, we use Personal Information when use is necessary to entering into or to perform a contract with you (e.g., deliver and manage Iridium for Partners for our Iridium Service Providers or provide you with our Services), complying with a legal obligation (e.g., provide our investors with required information about us), or when there is a legitimate interest pursued by us or a third party (to the extent it does not infringe on any data subject’s fundamental rights and freedoms). Use of your Personal Information under a legitimate interest include to give you access to Iridium Services, administer your accounts, respond to your requests, general marketing, provide you with technical or sales support, notify you about changes to our Services or our Site, improve the quality of the Site and Services, ensure compliance with applicable law, or manage our everyday business needs, such as auditing, administration of our services, analytics, and the enforcement of any corporate reporting obligations, Terms of Use, or other policies. We may use your Personal Information collected through technology to analyze usage patterns in order to enhance the Site and Services, and in some instances tailor them to your preferences. Some of this information may be de-identified and aggregated, and thus not identifiable to you.

Iridium has and relies on legitimate interest to process personal information, such as emergency contact information, to provide and improve the Services and network operations. In addition, Iridium may process Personal Information as necessary for protecting the vital interests of the customer or another natural person; performing a task carried out in the public interest; and/or complying with legal obligations.

Pursuant to valid consent provided by you, we may communicate with you to provide information that may be useful or interesting to you. Such information may include newsletters/press releases and marketing communications, including contest entries and surveys. You can opt out of receiving newsletters/press releases from Iridium by clicking the “Unsubscribe” link at the bottom of the email. If you are a user of Iridium for Partners and receive marketing emails from us, you can opt out of receiving future marketing messages by modifying the relevant setting in your profile. Please note that to the extent you are using our Services or are an Iridium Service Provider, even if you unsubscribe or opt-out to marketing emails, you may still receive transactional, relationship or service related emails (e.g., emails related to your transmission of satellite messages).

We may also use your Personal Information to create de-identified information by removing information that makes the information personally identifiable to you (such as your name or email address). We may use these records, and other anonymous information, to analyze usage patterns in order to enhance the Site and Services.

The Ways We Disclose Personal Information
We may disclose Personal Information:

  • To contractors, subcontractors, third party vendors, and other third parties who help us make the Site or Services available or who support our business;
  • To third parties to whom you ask us to send Personal Information, including those to whom you send a satellite message;
  • To certain Iridium Service Providers so they may provide your Services, approve your access to their proprietary information available on Iridium for Partners, or for other business purposes;
  • To Iridium’s rescue and coordination center;
  • To our parent company, any subsidiaries, joint ventures, or other companies under common control (collectively, “Affiliates”);
  • To a company that merges with, acquires, or purchases the assets of Iridium, in which case such company may continue to process your Personal Information as set forth in this Privacy Policy;
  • In situations in which you have provided explicit permission to disclose certain Personal Information, for example, in connection with marketing materials shared with the general public; or
  • If we believe in good faith that such disclosure is necessary to: (a) resolve disputes, investigate problems, or enforce our Terms of Use; (b) comply with applicable laws or respond to requests from law enforcement or other government officials, including governmental safety agencies; or (c) protect or defend the rights or property of Iridium, you, or third parties.

Updating Your Personal Information
You may update your Personal Information if you have registered at iridium.com by emailing us at dataprivacyadministration@iridium.com from your email address on record or, if you have access to Iridium for Partners or Iridium GMDSS, by editing your profile. If you send your request via email, please include “[Country] – Privacy Policy Personal Information Update Request” in the subject line. We may not be able to update any information previously disclosed to a third party. Your Personal Information is necessary in order for us to send you newsletters or other communications or to provide you access to Iridium for Partners. Therefore, if you delete such necessary information, we may not be able to provide you certain Services.

Personal Information Rights of Residents of the European Economic Area
If you are a resident of the European Economic Area, or otherwise afforded protection under the General Data Protection Regulation (2016/679), you have the right to request from us access to, and rectification and erasure of your Personal Information. You also have the right to restrict or object to processing concerning your Personal Information, which includes restricting us from continuing to process your Personal Information under certain circumstances. In addition, you have the right to data portability, which includes certain rights to have your Personal Information transmitted from us to another data controller.

When the collection and processing of your Personal Information is based on consent (in particular, in the case of marketing communications), you have the right to withdraw your consent at any time.

To exercise or to inquire about the above rights you can send an email to dataprivacyadministration@iridium.com. You also have right to lodge a complaint with a supervisory authority.

For more information regarding the rights of residents of the EEA, please refer to our Iridium Service Provider GDPR Privacy Notice, which supplements this Privacy Policy.

Notice at Collection and Personal Information Rights for Residents of California
Pursuant to the California Consumer Privacy Act of 2018, as amended (“CCPA”), California residents may have certain data privacy rights, such as the right to be notified about what Personal Information categories we collect about you, and our intended use and purpose for collecting such Personal Information. This section describes the Personal Information we may have collected directly from you or indirectly about you and how we have used and/or disclosed your Personal Information during the past 12 months.  It also describes the Personal Information that we will collect and the purposes for that collection.   For additional details about privacy, please see the other sections of our general Iridium Privacy Policy.

Categories of Personal Information Collected:  We may collect the following categories of Personal Information from or about you:  (a) identifiers, including for example your name, address, IP address, email address, account name, telephone number, and device identifier; (b) other categories of personal information, such as signature and financial information, including for example your credit or debit card related information; (c) commercial information, including for example records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; (d) Internet or other electronic network activity information, such as your browsing and search history, information regarding your interaction with an internet website or application, and information regarding your use of Iridium Services; (e) geolocation data; (f) audio, electronic, visual, or similar information; and (g) professional or employment-related information, such as for example your job title.  For additional details, please see The Personal Information We Collect, above.

Categories of Sources from which Personal Information Is Collected:  We may collect these categories of Personal Information from various sources, including (a) you, (b) your interactions with the Site or Services, (c) social media, (d) our Iridium Service Providers, or (e) our marketing partners.

Business or Commercial Purposes for which Personal Information Is Collected:  See The Ways We Use Personal Information, above, which describes the business or commercial purposes for which your Personal Information may be used.

Categories of Personal Information Disclosed for a Business Purpose:   We may disclose the following categories of Personal Information for a business purpose:  (a) identifiers, including for example your name, address, IP address, email address, account name, telephone number, and device identifier; (b) other categories of personal information, such as signature and financial information, including for example your credit or debit card related information; (c) commercial information, including for example records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; (d) Internet or other electronic network activity information, such as your browsing and search history, information regarding your interaction with an internet website or application, and information regarding your use of Iridium Services; (e) geolocation data; (f) audio, electronic, visual, or similar information; and (g) professional or employment-related information, such as for example your job title.

We do not sell your Personal Information, and accordingly, have not sold your Personal Information in the last 12 months.  We do not knowingly collect Personal Information from anyone under 18 and we do not sell Personal Information—therefore, we do not have actual knowledge of selling Personal Information of minors under 16.

Categories of Third Parties with whom Iridium Shares Personal Information: See The Ways We Disclose Personal Information, above, which describes the third parties with whom Iridium may disclose your Personal Information for a business purpose.  This may apply to each category of Personal Information we disclose for a business purpose.

California Residents’ Rights Under the CCPA:  If you are a resident of California, you have:

  • The right to know and the right to request information about our practices regarding your Personal Information. You have the right to request that we disclose what Personal Information we collect, use, disclose, and sell (understanding we do not sell your Personal Information), including a request for any or all of the following:  (i) the categories of Personal Information about you we have collected, disclosed, or sold, (ii) the categories of sources from which your Personal Information was collected, (iii) the business or commercial purpose for collecting, disclosing, or selling your Personal Information, (iv) the categories of third parties to whom we sell or disclose for a business purpose your Personal Information, and (v) the specific pieces of the Personal Information that we have collected about you.
  • The right to request deletion of your Personal Information that we have collected from you. Upon verifiable request that is not subject to an exception, we will delete the Personal Information and direct any third-party vendors to delete the Personal Information, as well.
  • The right not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the CCPA. We will not discriminate against you for exercising your rights.
  • The right to opt-out of the sale of Personal Information. However, as described above, we do not sell your Personal Information.

How California Residents Can Exercise Your California Rights to Know and to Request Deletion under the CCPA:  If you are a resident of California, to exercise or to inquire about the above rights to know and to request deletion you can send an email to dataprivacyadministration@iridium.com or contact us at our toll-free phone number 877-874-8416.  If you have access to Iridium for Partners or Iridium GMDSS, you may also submit your request using your account.

We will work to verify your request using the identifying information you provide us in the request with any Personal Information we may maintain; if we are unable to do so, we may ask you follow-up questions.  To protect your Personal Information, when submitting your request, please provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information, and describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.

We will process your verifiable request free of charge, but we are only obligated to provide information to you pursuant to such requests two times in a 12-month period.  Note we may deny your request in whole or in part if we cannot verify your identity. For requests to delete, we will not delete any Personal Information unless we have confirmed with you that you want your Personal Information deleted, unless otherwise required by applicable law. You can also designate an authorized agent to make a request on your behalf.  To do so, we may require that you provide the authorized agent with signed permission and that you confirm directly to us that you have provided the authorized agent permission to submit the request.  Even if you elect to use an authorized agent to make a request, we may verify your identity directly with you.

Rights for Residents of Nevada
We do not sell personal information.  However, under Nevada law, Nevada consumers may submit a verified request at any time directing that we not make any sale of any covered information that we have collected or will collect about the consumer.  To submit such a request, you can email dataprivacyadministration@iridium.com.

Security of Personal Information
We have implemented appropriate measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. We will take reasonable steps to ensure that your data is treated securely and subject to appropriate safeguards in accordance with this Privacy Policy and applicable legislation.

Unfortunately, the transmission of information over the Internet is not completely secure, and therefore we cannot guarantee the security of your data transmitted to us through our Site and shall not be liable for breaches of security or integrity, third-party interception in transit, or any damage caused to you or your company, your computer(s), or other property by accessing or using our Site or Services.

Third Party Practices
The Site or Services may contain links to other websites, including those of our partners. Please be aware that we are not responsible for the privacy practices or the online content of such third parties. The privacy policy of a partner listed on our Site may differ from ours. We encourage you to read the privacy policy of each third party website you visit before sharing your information with that third party.

Do Not Track
Some web browsers have a “Do Not Track” feature, which permits you to inform websites you visit that you do not want them to track your online activity. These features are not yet uniform across browsers. Iridium’s Site is not currently able to respond to “Do Not Track” requests.

Retention of Personal Information
Unless otherwise required by law, we will erase Personal Information when it is no longer necessary in relation to the purposes for which it was collected or otherwise processed; when you withdraw your consent (where lawfulness of processing was based on your consent) and there is no other legal ground for the processing; when you object to the processing and there are no overriding legitimate grounds for the processing; and when it is necessary to comply with legal obligations.

Your Representations
With regard to any Personal Information that you provide Iridium, regardless of whether that Personal Information relates to you or a third party, you hereby represent that (i) such Personal Information is accurate and complete, (ii) you have the lawful basis to provide Iridium with such Personal Information, and (iii) you have provided this Privacy Notice to, and received consent from, any third party whose Personal Information you have provided Iridium. If you choose not to provide Iridium with the Personal Information identified herein, then Iridium may not be able to satisfy our own contractual or legal obligations, or delivery you the services or information requested. You acknowledge and agree that Iridium shall not be held liable for any consequence directly resulting from these circumstances. Except for your representations set forth herein, this Privacy Policy does not create any other contractual rights or obligations.

Changes to Our Policy
This Privacy Policy is subject to revision from time to time. We will post any revised version of the Privacy Policy on this Site. If we make material changes to how we treat your Personal Information, we will notify you through a notice on the Website home page. Any amended Privacy Policy will be effective as of the date stated in the revised policy.

Continued use of our Site or Services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the revised terms and conditions.

Contact Us
If you have any questions regarding our Privacy Policy, please contact us at iridium.online@iridium.com.

Effective and Last Updated: June 30, 2020