Frequently Asked Questions: Iridium Chat

Iridium GO! exec® firmware version needs to be 2.0.3 or higher. To update your Iridium GO! exec device:

• Download the latest update of the Iridium GO! exec app
• Open the Iridium GO! exec app
• Connect to the Iridium GO! exec via Wi-Fi
• You’ll receive a notice that reads: New firmware upgrade available – upgrade now.
• Follow on screen steps to complete the firmware upgrade.

Iridium Chat is an app-to-app messaging application built specifically for the Iridium GO! exec device. It works on the Iridium network when connected to the Iridium GO! exec and also works on IP data when connected to a high-speed internet connection such as Wi-Fi or mobile data.

No, it uses Iridium Messaging Transport® (IMT®).

After you download Iridium Chat, register with your active mobile number. Make sure to select the correct international dialing code when entering your numbers. Example: 00 or + [Country Code] [Phone Number], or use the Country flag dropdown menu. A one-time password will be sent by SMS to your entered number. Once you enter it and hit Submit, your account creation will be complete.

After you download Iridium Chat, register with your active mobile number. Make sure to select the correct international dialing code when entering your numbers. Example: 00 or + [Country Code] [Phone Number], or use the Country flag dropdown menu. A one-time password will be sent by SMS to your entered number. Once you enter it and hit Submit, your account creation will be complete.

Iridium Chat uses Bluetooth in the background to connect to the Iridium GO! exec device.

Users need to ensure their Bluetooth option is enabled on their phone prior to using Iridium Chat.

No. Once set up, the connection is made automatically and doesn’t require a start/stop function – just a clear view of sky and strong Iridium network availability.

The Iridium GO! exec firmware handles user’s connections, store and forward of messages, mailbox routing, and notifications.

Users must complete the one-time linking process to prepare their devices for network use. There is no need to start or stop connections.

Ensure you have high-speed internet or Iridium network connectivity.

Open Iridium Chat -> click on top status bar -> click on Connect -> based on the serial number, select your Iridium GO! exec.

On the Iridium GO! exec device screen, go to Settings -> click on “Show linking code.”

Note: If linking is disabled use the Allow Linking slider to enable linking and see the linking code.

Enter this linking code in the app to link.

“Linking” indicates the smart device is BLE connected to the Iridium GO! exec device and also registered on the network. When you are linked, the messaging server knows to send messages for your account via the device you are currently linked to.

The linking code is disabled by default and must be enabled prior to initial use. To enable, click on the Settings option on the Iridium GO! exec device -> click on “Show IMT linking code” -> click on “Enable and manage linking code in Admin Settings” -> select “Allow Linking.” Then navigate back to the IMT linking code page.

As Iridium Chat is an app-to-app messaging service, the recipient also must be a registered Iridium Chat user.

Please ensure your contact’s number is stored with their full international dialing code.

Use your smart device’s Contacts function to add a new contact, then use the ‘Sync contacts’ option from the Settings in Iridium Chat to sync your contacts.

Iridium Chat only syncs your contacts. Managing their information must be completed on your smart device’s Contacts function.

Yes – by selecting the “Invite new user” option in Iridium Chat.

This can be completed over the Iridium network using Iridium GO! exec or via high-speed internet.

The default compression is 95 kb, but it can be adjusted to 15 kb, 35 kb, 50 kb or 70 kb.

When an image is received over satellite the application will show a thumbnail of the image. The user can choose if and when they want to download it.

When an image is received over cellular/Wi-Fi it will be downloaded automatically.

“Bluetooth connected” indicates the smart device is connected to the Iridium GO! exec, but the Iridium GO! exec is not connected to the Iridium network.

When paired with an Iridium GO! exec, Iridium Chat uses Bluetooth connectivity. Therefore, it must be within 30 meters (98 feet).

Note: Obstructions like walls, trees, and buildings between the Iridium GO! exec and the smartphone will reduce the distance.

The total number of users that can connect and use an Iridium GO! exec device simultaneously is four (4). This includes Iridium GO! exec app and Iridium Chat app users.

The Iridium Chat app was developed by Iridium’s partner, Beam Communicatons Pty Ltd.

See the applicable privacy policy from the Iridium Chat App developer: https://www.beamcommunications.com/iridiumchat/en/privacypolicy.

First, log out of your account. Then, reinstall the app and register with the same number. However, if you want to maintain your message history, please complete a backup process on your original phone BEFORE logging out. After registration on your new phone, you will be prompted to restore from backup.

When you click on the location link shared in Iridium Chat, the link will open on your smart device’s default maps app.

The accuracy of location links displayed depends on the offline maps available on your default map app.

When trying to complete linking over satellite, it might mean you need better satellite reception. Please make sure the Iridium GO! exec antenna has a clear view of the sky.

When trying to complete linking over internet, it may mean you need better cellular coverage.