Troubleshooting

Data - Dialup

Data call is connected (handset displays a non-blinking "Data Call in Progress"), but nothing seems to happen.

Difficulty completing dial-up data calls to countries outside of North America.

Difficulty maintaining a connection to certain ISP's.

How do I check to see that modem properties are set to the correct values (Windows 2000)?

How do I check to see that modem properties are set to the correct values (Windows 95/98/Me/NT)?

Phone is registered, but cannot make a dial-up data connection.

While connected, the handset seems to stop tranferring data.

Data - Direct Internet 2.0

Phone is registered, but cannot make a data connection.

Problems when installing Direct Internet 2.0 Web Accelerator.

Problems when uninstalling Direct Internet 2.0 Web Accelerator.

Problems when using Direct Internet 2.0 Web Accelerator (Browsing).

Problems when using Direct Internet 2.0 Web Accelerator (Email).

While connected, the handset seems to stop transferring data.

Data - Direct Internet 1.0 (Apollo) - Archived

I am receiving an "Authentication Failed" error.

I am receiving the following error message: "ALERT: Session terminated as another user connected using the same MAC address".

I cannot connect using Windows 2000. The Apollo Connection Window displays "Emulator Disabled".

I cannot connect. The Apollo Connection Window displays "dialing..." continuously, and the handset does not display "Data Call in Progress".

Phone is registered, but cannot make a data connection.

While connected, the handset seems to stop transferring data.

Data - General

Some web pages take too long to download.

Warning: main(support-footer.php): failed to open stream: No such file or directory in /home/content/i/r/i/iridium/html/support/data/troubleshooting.php on line 69

Warning: main(support-footer.php): failed to open stream: No such file or directory in /home/content/i/r/i/iridium/html/support/data/troubleshooting.php on line 69

Fatal error: main(): Failed opening required 'support-footer.php' (include_path='.:/usr/local/lib/php') in /home/content/i/r/i/iridium/html/support/data/troubleshooting.php on line 69